Support

Below are known technical issues we are currently working to resolve. These do not impact all employers filing:

  • Report status stuck in “Submitted.”
  • Account balances not updating to reflect submitted payments.

If you’re having trouble reporting, please note we will not be assessing penalties or interest for Q1 or Q2 reports or payments submitted after Aug. 31, 2019 at this time. Reporting will remain open for Q1 and Q2 throughout September.

My report is stuck in “Submitted” status. What should I do?

Some reports filed via upload (either CSV or ICESA) are getting stalled in “Submitted” status and are not updating to “Processed.” We are working as quickly as we can to resolve this issue. At this time, you should not resubmit your report or attempt to pay your balance if your report has been stuck in “Submitted” status for more than three days. If your report status is “Processed” and a balance owed is available, you may submit payment. We will update affected customers via email as soon as we have additional information and will post all new alerts to this page.

I made a payment, but my balance hasn’t updated. What should I do?

There was a technical issue that was preventing balances from being updated in some accounts even after payments had been received. If you’ve made a payment and funds have cleared your bank account but you are still seeing a balance due, please do not attempt to make an additional payment. We have fixed the underlying problem but it may take some time for customer balances to update. We will contact affected customers by email, and post additional information and next steps to this page.

 

Other FAQs

 

Why am I receiving an error message that says my UBI is not in the system?

Please send our Customer Care Team an email (paidleave@esd.wa.gov) that includes your business name and UBI number. We are addressing missing UBIs on a case-by-case basis.

I am an LLC or sole proprietor. I have no employees and do not want to opt in. Do I have to report?

No, you do not have to report to us.

I am a third-party administrator – do I need a power of attorney to report for my clients?

We have activated a limited access role for TPAs (employer agents) so they may file and pay on behalf of clients. Please visit paidleave.wa.gov/reporting for instructions on how to link to your clients and report with limited access.

I have zero wages or zero hours to report. Do I have to do anything?

No, you do not need to report to us.

Employer account FAQs

Registering your account | Reporting | Payments | Account maintenance

Registering your account

Detailed instructions and tutorial videos for creating your employer account are posted on our reporting page

What do I do if my UBI is not found?

Make sure the UBI you entered is correct. If you don't know your business's UBI number, you can look it up on the Department of Revenue website at https://secure.dor.wa.gov/gteunauth/_/. If you entered the correct UBI and your business still isn't coming up, contact the Customer Care Team for help.

What do I do if someone is already linked to the account?

Someone from your organization already registered your Paid Family and Medical Leave employer account. Contact your organization's account administrator to gain access.

What do I do once I receive my PIN?

When you receive your PIN, you will need to log-in to SecureAccess Washington (SAW) and select the Paid Family and Medical Leave service to access your account. Once you're in Paid Family and Medical Leave, follow the same steps as you did before: click "Create an Account", enter your UBI, confirm your business's legal entity name, and enter your PIN. Please note that once you enter the PIN, you will become the administrator for the account. No one else from your organization will be able to access the account until you grant them access.

What do I do if I haven't received my PIN?

It may take five to seven business days for your PIN to be delivered to your business's mailing address. If it's been more than seven days, you can log-in to your account and request a new PIN be sent. You can submit quarterly reports and make payments by logging in with limited access using the link provided at the bottom of the page where you request a new PIN.

I am a limited access user and I am no longer able to access by business account. What do I do?

It is possible someone else from your organization received your PIN and successfully completed the account registration process. You will need to contact the administrator from your organization to regain access to the account.

Can I register multiple business accounts?

Yes, you can register as an authorized user to multiple employer and employer agent business accounts. Use the 'Add/Switch Account' button on the top right corner of the screen to restart the registration process for a separate business.

Once I complete the PIN process for my account, can someone else also complete the PIN process for the same account?

No. Once the PIN process is complete, your business account is fully registered. You become the administrator for the account and no other users can complete the registration process. To add additional users to the account, you need to grant them access by selecting "User Maintenance" under the "Manage Account" tab on the menu bar.

Employer agent account FAQs

Coming soon!